Yesterday Firefox, my favorite browser, quit unexpectedly. This is very rare, but it does happen. It would not relaunch. So I deleted it and reinstalled from a fresh download. I launched it, but it would not launch and I got a crazy error message saying Firefox was already running. Confused?!
So, I restarted my Mac. Still no go, same error message. So it was time for search and destroy. I killed every file related to Firefox. Restart. Relaunch. Still no go.
OK, google to the rescue. Apple’s website had a useful article on what happened during the crash. Some invisible file was corrupted. It even showed you how to find it and delete it. I tried. No dice.
Screaming and frustration.
So, I decided it was time to restore my software to it’s original state by erasing the hard drive and reinstall the system software. This is no easy task. First step – backup all data. That took a while. Then find the system disks.
Panic! Can’t find them.
OK, try the system disks from the Mac Mini. Same OS, should work. It does fine. Formats the drive and then installs the OS 98 percent and then hangs up. I try it again. Same result.
So I try it without the iLife package (where it was hanging up). It installs. OK, I’ll deal with it.
I start updating the Mac with software, etc. and try to run the DVD player. No go. Then another program won’t run. This is now too much. I give up.
Safari is running, so I look up the Houston Galleria Apple Store phone number. I am now at an all new low. The tech teacher having to call for help.
The girl on the phone is polite, helpful and even makes an appointment for me at the Genius Bar with in 90 mins. of my call. I pack up my MacBook, get in the truck and drive. My iPod is seriously low on power, but it helps me chill out.
I get there 10 min. early and only wait 10 min. until I am helped. They have me up and running in 30 min. – no charge. Nothing but helpful associates who know their product. This is why Apple is better than Windows or Linux. You just can’t get this kind of customer service anywhere else.